Help & FAQ

I forgot my password. What do I do?

Click 'Forgot password?' on the login page and enter your email. You'll receive a reset link (valid for 1 hour). If you don't see it, check your spam folder.

My barcode isn't scanning. What can I do?

Hold the barcode 10-15cm from the camera in good lighting, and keep your hand steady. If the camera struggles to focus, use a USB or Bluetooth scanner instead — it's more reliable.

How many items can I add on the Free plan?

Up to 100 items are free. Beyond that, you'll need the Pro plan (₹99/month), which gives you unlimited items.

My payment failed but money was deducted.

If money was deducted but your plan wasn't upgraded, let us know via the contact form — we'll check and resolve it promptly.

How do I cancel my subscription?

Manage your subscription from Settings → Billing. If you cancel, Pro features remain active until the end of the current billing cycle.

Is my data safe?

Yes — passwords are stored encrypted (hashed), and your data is kept in a secure database (MongoDB Atlas). See our Privacy Policy for details.

Can I use this offline?

You can install DukaanFlow on your phone like an app (PWA), but an internet connection is required for data to sync.